FAQ / Returns Policy

FAQ/Returns

How is my coffee roasted, packaged and shipped?

We are partnering with a local small batch roaster who currently roasts three to four days per week.  Generally speaking, orders will be roasted the same, or next day, to ensure you receive fresh coffee ready for consumption.  Exceptions would be orders received on a Friday through Sunday may not be roasted until a Monday. All coffee is packaged in 12 oz. bags.  Following packaging, your order will be shipped the same or next day.  As our business grows, we plan to solidify timing between roasting and shipping.

Do you offer ground coffee in addition to whole bean?

We currently only offer whole bean, regular coffee.  Grinding your whole beans shortly before brewing is proven to maximize the subtle tastes and coffee strength. Our goal is for our customers to fully enjoy their small batch coffee purchases.

What payment methods do you accept?

Our online store is run through Shopify and as a result we accept all major US credit and cards including Paypal.  

Do I pay sales tax with my purchase?

There is no sales tax charged for coffee purchases as coffee is a grocery item.  Residents of the state of Michigan will be charged sales tax on accessory items and wall art.  

How are the plank / palette artwork boards finished?

All plank boards / palette artwork is finished with a mate interior spray.  If you are placing in a kitchen or outside location where splashing or wetness could occur we suggest placing a polyurethane or semi gloss finish on the artwork.  If your boards ever rub against something that causes a blurry mark, it can be easily removed by lightly rubbing with a well wrung out wet washcloth.


Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Roasted coffee is considered Perishable Goods and unfortunately is exempt from being returned. If you are unsatisfied with your purchase in any way we will work with you to resolve any issues or problems. Please contact us at brewtoria@gmail.com with any questions or concerns.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at brewtoria@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at brewtoria@gmail.com and send your item to: 426 Springbrook Cres Saline Michigan US 48176.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 426 Springbrook Cres Saline Michigan US 48176

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.